We had been excited because by focusing on how the sales team at Verizon are paid, customers will get an advantage whenever haggling more than a brand new phone. Just What? Haggling!? Over a phone!? Yes, also can help you it. Verizon Steve confesses all he understands, through the easy to the sublime…:
• Never get yourself a contract that is 2-year. “The only benefit to a 2 year agreement is just a $50 cost cost savings in your phone. Its perhaps perhaps not beneficial. Make the $50 and get an one year you’ll be able to update to a phone that is new 10 months.”
• Verizon reps get a small fortune from brand new lines and accessories that are certain text packages, make use of this. They won’t let a brand new consumer stroll out of the door. “Play hardball, they are going to do just about anything to obtain the lines that are new. VZW makes $ from the ongoing solution, maybe maybe not the phones. Inform them you don’t want to mail into the rebate. There does come point of diminishing comes back. As an example, if you stepped in and desired a $39 plan and A treo that is free 700 maybe maybe not gonna happen. But I have given away virtually every non-PDA phone when you look at the shop when it comes to deal that is right. Also let them know you will choose the add-ons, and text package. Believe me right right here, they are 2 associated with biggest metrics for the reps. Get back the add-ons the day that is next phone customer service to cancel your text package.”
• Mention the lost or stolen system to obtain 25% off a brand new phone, no matter if you’re under contract. Who’s to state you didn’t lose it?
• you will get “a brand new phone (and brand new agreement) for the reduced price after one year. if you’re on an interest rate plan of $59.99 or more,”
• Insurance is a rip-off. It costs a lot of and has now a $50 deductible.
• Tell them you’ll sign up when it comes to Unlimited Data Arrange together with your Treo. “Speaking of Treos, frequently they provide a supplementary $100 off in the event that you get the Unlimited data plan. Have it.. Save $100 and cancel it the day that is next you don’t want to buy. The leverage here’s amazing additionally because that end that is high package matters as a fresh activation in a roundabout way for the rep. None for the information packages are contractual. I take advantage of to share with the clients this to save them $.”
• Reps don’t get as money that is much you’re nevertheless in an agreement. The store reps won’t be as motivated to help you if you upgrade on the phone with Verizon.
• request a commitment credit regarding the phone before you go into the shop. “One solution to work the machine for those who have New Every 2 and are also away from agreement is always to call customer support, ask them to place you back to contract, but require a commitment credit (up to $60 off your following months bill), then go in to the retail store and make use of your New each 2. The two credits can’t be combined which is the only path to get both. I’ve never seen this not work, even though they could theoretically state which you currently got a credit, however the system are not too informative and I also haven’t seen that take place. Just be sure you realize the agreement rules for VZW in your state, and also make certain pay a visit to the shop over time to cancel the brand new agreement in situation you cant utilize the NE2.”
Work with Cingular, Verizon, Sprint or T-Mobile and would like to confess? Write to us at tips at consumerist dot com.—MEGHANN MARCO (Photo:cmorran123)
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Editor’s Note: This article originally showed up on Consumerist.